Returns
Return Policy
We want your order experience with UAKits.com to be clear and straightforward. Review our general return guidelines for eligible items, damaged or incorrect orders, custom kit exceptions, exchanges, and refund timing.
Returns and Refunds
These guidelines are provided for customer convenience and may be updated as store operations change. They are not a statement of legal compliance or a guarantee of eligibility in every case.
What items may be eligible for return?
Unused, unopened, and resalable items may be considered for return within a reasonable return window after delivery. Items should be in their original packaging and in the same condition they were received.
What items are not usually returnable?
Customized, assembled, special-order, clearance, or personalized kit items are generally not eligible for return unless they arrive damaged or incorrect.
What if my order arrives damaged?
If an item arrives damaged, please contact us as soon as possible with your order details and clear photos of the package and product so we can review the issue and help with a replacement, store credit, or refund when appropriate.
What if I received the wrong item?
If you receive an incorrect item, contact us promptly and include your order number plus a photo of what was received. We will review the order and work to correct the issue.
Are custom kits returnable?
Because custom kits are built for specific needs, schools, classrooms, or organizations, they are typically final sale once processing or assembly has begun. If there is a fulfillment error, please contact us so we can review it.
How long do refunds take?
Approved refunds are typically processed back to the original payment method. Timing can vary based on your payment provider, but many refunds appear within several business days after approval.